Third Party Authorisation – The details, what it means for you
Some of you may already be aware of what giving us Third Party Authorisation means but for those of you who are still wondering, here are a few benefits.
Third party authorisation gives us permission to speak to EE on your behalf. This means that if you have an issue, we can sort it directly with EE without you having to lose time from your business, waiting on hold with an adviser.
To be clear, we are unable to cancel contracts or change your personal passwords with EE, so the control stays with you. We can do almost anything else to help you manage your EE account, this includes the below features and more.
Seen something on your bill that doesn’t look right? Let us know and we will find out what has been charged and why.
Going away? Tell us when and where and we can make sure you have a roaming allowance in place to suit you and avoid excess charges.
Faulty Handset Liaison
Phone stopped working and yet there is no physical damage? We can organise a replacement handset by courier to get you up and running again. (This is only available on eligible handsets)
Third party Authorisation now comes as standard on all EE SB contracts, if you would like to opt out of this service then you can do so by emailing EE direct on email@example.com
Unsure if we have Authorisation on your account? Give us a call or pop in store to discuss